Refund policy

We want every KULTA piece to arrive exactly as expected. If your order arrives damaged, defective, or different from what you ordered, reply to your order confirmation within 10 days of delivery. Include your order number and clear photos of the piece and its packaging so we can review the issue quickly.

What we can help with

• Items that arrive damaged or defective
• Items that are different from what was ordered
• Missing or incorrect pieces

Returns and exchanges

Because our pieces are prepared and fulfilled specifically for each order, we do not accept returns or exchanges for change of mind, sizing, style, color, or personal preference once an order has been fulfilled, except where mandatory consumer law provides otherwise.

Earrings and worn jewelry

For hygiene reasons, earrings and other worn jewelry cannot be returned or exchanged unless they arrived damaged, defective, or incorrect, or applicable mandatory law requires a different result.

Refunds, replacements, and store credit

Once we review and approve the issue, we may offer a replacement, store credit, or a refund to the original payment method. The available solution will depend on the circumstances, applicable law, and product availability.

How to report an issue

Reply to your order confirmation email within 10 days of delivery. Please include your order number, a short description of what happened, and clear photos of the piece and packaging. We will review everything and send you the next steps.

Mandatory consumer rights

Nothing in this policy limits any mandatory consumer rights that apply in your country or region, including statutory cancellation, withdrawal, cooling-off, conformity, or warranty rights. Where mandatory law gives you rights beyond this policy, those rights control.