If your order arrives damaged, defective or incorrect, email support@shopkulta.com within 10 days of delivery. Include your order number and clear photos of the piece and packaging. This reporting window is our fastest support path and does not shorten any mandatory consumer or warranty rights that apply in your destination.
United States orders
Except where applicable law requires otherwise, we do not accept returns or exchanges for change of mind, size, style, color or personal preference after an order is fulfilled. Approved damaged, defective or incorrect-item claims may be resolved with a replacement, store credit or refund, depending on the circumstances and availability.
Mandatory rights in other markets
If the law in your destination gives you a cooling-off, cancellation or withdrawal right for an online purchase, KULTA will honor it. For consumers in the United Kingdom and European Economic Area, this generally includes the right to notify us of a cancellation within 14 days after delivery, subject to the legal exceptions that apply.
Email support@shopkulta.com before sending anything back. Include your order number and the pieces you want to return. We will provide the current return instructions and return address. Do not send a return to the address printed on the original parcel unless we specifically confirm it.
After notifying us, send the goods back within the period required by the law in your destination. For consumers in the United Kingdom and European Economic Area, this is generally within 14 days after giving notice of cancellation.
Where the law permits, the customer is responsible for the direct cost of a change-of-mind return. KULTA covers the appropriate remedy for an item that is damaged, defective or incorrect. Products should be handled only as reasonably necessary to inspect them; any lawful deduction for diminished value may apply.
Refunds
Approved refunds are issued to the original payment method. Where mandatory cancellation law applies, KULTA will also refund any standard outbound delivery charge required by law and will issue the refund within the legally required timeframe. Where permitted, we may wait until the goods are returned or you provide evidence that they were sent back.
Earrings, worn jewelry and legal exceptions
We cannot accept a voluntary return of worn jewelry. Any hygiene, personalization or other statutory exception is applied only where it is legally valid for the specific item and order. Mandatory rights for damaged, defective, misdescribed or incorrect goods remain unaffected.
