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Questions & answers

FAQ

What is KULTA jewelry made of?

Our pieces pair gold-plated finishes with pearls, enamel and natural and crystal stones, chosen across eight design worlds. Every piece is made to feel considered and finished — never loud.

Does my order arrive gift-ready?

Yes. Every KULTA piece arrives ready to gift and ready to wear, packaged so it feels finished from the moment the box opens.

How do I care for my jewelry?

Keep it dry, away from perfume and lotion, and store each piece separately. You’ll find the full routine in our Care guide.

How long will shipping take?

Tracked Standard Shipping is $6.95 USD on orders below $65 USD, and complimentary tracked shipping applies from $65 USD. We ship to most countries worldwide; destination availability and the final rate are confirmed at checkout. Estimated delivery ranges are listed on our Shipping page.

Can I return or exchange a piece?

Except where mandatory consumer law provides otherwise, we do not accept returns or exchanges for change of mind after an order is fulfilled. If an item arrives damaged, defective, missing or incorrect, reply to your order confirmation within 10 days of delivery with your order number and clear photos. Mandatory consumer rights remain unaffected.

How do I choose the right size?

Each product page lists its measurements. If you’re between sizes or unsure, reach out and we’ll help you find the right fit.

Still have a question?

Write to us any time and a member of the KULTA team will get back to you.

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